Privacy Policy
Privacy Policy
Effective Date: 18/09/2022
Business Name: ClarityAIConsulting
Website: https://ClarityAIConsulting.com
Contact Email: [email protected]
Business Address: Shrewsbury Business Park, Shropshire
1. Information We Collect
We collect personal and usage information from you when you interact with our services. This may include:
Contact details (such as your name, email address, and phone number)
User inputs and conversation history with our AI systems
Customer service chats and phone call information
We do not collect any sensitive personal data (such as health, biometric, or data about minors).
2. How We Collect Your Information
We collect information through the following methods:
When you voluntarily provide information via forms, chats, or phone calls
When you interact with our AI tools, and your conversations are stored to help improve our AI models
When you contact our customer support or engage in service calls
3. How We Use Your Information
We use your information for the following purposes:
To provide and improve our AI services
To enhance our AI models through analysis of user inputs and conversation data
To deliver customer support and respond to your inquiries
For marketing communications (if you opt-in)
To comply with legal and regulatory obligations
4. AI Data Handling
We may use anonymized and aggregated conversation data to train and improve our AI systems.
We do not use personal information for automated decision-making that produces legal or significant effects on users.
5. Third-Party Services
We may share certain data with trusted third-party service providers who help us operate our business, including:
GoHighLevel (CRM and marketing automation)
OpenAI (AI model provider for processing and improving AI outputs)
Grok (AI tools)
Trillo (project/task management)
These providers only access your data as needed to perform their services on our behalf and are bound by confidentiality obligations.
6. International Data Transfers
We currently do not transfer personal data internationally. All data is processed within our operating jurisdiction.
7. Data Retention
We retain your personal data until you request deletion or delete your account. After deletion, your personal information will be securely removed from our systems.
8. Your Privacy Rights
You have the following rights regarding your personal data:
Right to access your data
Right to correct inaccurate or incomplete data
Right to delete your data
Right to opt-out of marketing communications
Right to opt-out of automated decision-making
Right to data portability
To exercise these rights, contact us at [email protected].
9. Security Measures
We take the security of your personal data seriously. We implement industry-standard safeguards including:
Secure servers and encrypted data transmission
Restricted access to personal data
Regular security monitoring and staff training
10. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:
Your consent
Performance of a contract with you
Compliance with legal obligations
Our legitimate business interests (such as improving our services)
11. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated “Effective Date.” We encourage you to review it periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact us at:
ClarityAIConsulting
Shrewsbury Business Park, Shropshire
📧 [email protected]